Customers

Customer stories

Seven of the 90+ businesses we look after, across manufacturing, distribution, field service and food. Ask us for a reference in your industry and we'll introduce you.

Manufacturing

Quillan Motion Systems ANZ

Business Central

Wholesale & distribution

Refrigr

Industrial refrigeration manufacturer

WiisePower BI

Previous system: MYOB AccountRight and production spreadsheets
Live since: May 2026
Support: Anchor Plus

One set of numbers from factory floor to finance

The challenge. Finance ran on MYOB, production was planned in spreadsheets and maintenance contracts lived in a separate app. Nobody could say what a finished unit cost, and service parts were often used without being billed.

What we did. A Harbour Launch implementation covering finance, inventory, bills of materials, production orders and service contracts, with two practice month-ends in a test company before cut-over.

1system for production, service and finance

5 daysfaster month-end close

12 wksfrom kick-off to go-live

“We were running production off spreadsheets and our accounts off MYOB. Now the factory, the service team and finance all work from the same numbers.”
Operations Manager, Refrigr

Wholesale & distribution

Tallowood Timber Distributors

Timber and building products distributor, three yards across NSW

Wiise

Previous system: Xero with an inventory add-on
Live since: February 2026
Support: Anchor Plus

Stock levels the yard actually believes

The challenge. Three yards, imported product and builder-specific pricing had outgrown Xero and its inventory add-on. Stock counts rarely matched the system and landed costs were worked out in spreadsheets after the fact.

What we did. Multi-location inventory, landed cost tracking on imported shipments, contract pricing for builders and barcode scanning in all three yards.

98%stock accuracy at the last count

3yards on one system

2 hrssaved per day on pricing queries

“The yard trusts the numbers now, so sales can sell from the system instead of ringing around.”
General Manager, Tallowood Timber Distributors

Manufacturing

Kestrel Fluid Systems

Pump and valve manufacturer, Melbourne

WiiseDynamics 365 Sales

Previous system: Reckon and a standalone CRM
Live since: August 2025
Support: Anchor Premier

From quote to production order without retyping

The challenge. Sales quoted from a standalone CRM, then re-keyed every won order into Reckon and a production spreadsheet. Errors in configured products were only caught on the factory floor.

What we did. Wiise for finance, inventory and manufacturing, with Dynamics 365 Sales for pipeline and quoting. Won quotes flow straight into Wiise sales and production orders.

0orders re-keyed since go-live

21%higher quote-to-win rate

2Microsoft apps, one customer record

“A won quote turns into a production order the same afternoon. That used to take two days and a phone call.”
Sales Director, Kestrel Fluid Systems

Field service

Northgate Fire & Security

Fire protection and security servicing, South East Queensland

WiisePower BI

Previous system: A job management app and MYOB
Live since: November 2025
Support: Anchor Plus

Every service visit billed, every contract renewed on time

The challenge. Technicians recorded jobs in an app that didn't talk to the accounts. Parts were used without being charged and maintenance contracts rolled over without a price review.

What we did. Service contracts, recurring maintenance billing and parts usage in Wiise, with Power BI dashboards for contract profitability by site and technician.

$180kunbilled parts recovered in year one

100%of contracts reviewed before renewal

40technicians on one schedule

“We found six figures of parts we'd been giving away. The system paid for itself before the first renewal cycle.”
Finance Manager, Northgate Fire & Security

Distribution

Quillan Motion Systems ANZ

Australian and New Zealand arm of a European motion-control group

Business Central

Previous system: A local accounting package outside the group's systems
Live since: March 2026
Support: Anchor Premier

Aligned with the group, compliant at home

The challenge. Head office runs Business Central across Europe and wanted the ANZ business on the same platform and chart of accounts, while staying compliant with Australian and New Zealand GST and reporting.

What we did. Standard Business Central using the group's template, with Australian and New Zealand companies, intercompany trading with Europe and consolidated reporting to head office.

2companies, AU and NZ, live together

Day 3group reporting deadline met

1chart of accounts worldwide

“Head office sees our numbers the same way they see every other region, and we still lodge our BAS without workarounds.”
Regional Finance Director, Quillan Motion Systems ANZ

Wholesale & distribution

Corvane Medical Supplies

Medical consumables distributor to clinics and aged care

WiiseCustomer Insights

Previous system: A stalled Business Central project with another partner
Live since: June 2026
Support: Anchor Premier

A stalled project rescued in ten weeks

The challenge. Corvane's first Business Central project had stalled after nine months with another partner. Customisations were half-built, data wasn't migrated and the team had lost confidence.

What we did. Our Change Your Partner review found that most of the customisations weren't needed. We moved Corvane onto Wiise with standard functionality, then added Dynamics 365 Customer Insights to segment clinics and aged care buyers by reorder pattern.

10 wksfrom takeover to go-live

70%of customisations retired

4customer segments for targeted reorders

“Brightharbour told us what we didn't need, which is why we finally went live.”
Chief Executive, Corvane Medical Supplies

Food & beverage

Wattle & Fig Pantry Co.

Small-batch sauces and preserves producer, Adelaide Hills

Wiise

Previous system: Xero and paper batch records
Live since: September 2026
Support: Anchor Essentials

Recall-ready traceability for a growing producer

The challenge. A supermarket listing came with traceability requirements that paper batch records couldn't meet. Tracing a single ingredient lot took most of a day.

What we did. Lot and expiry tracking from goods receipt through production to dispatch, with batch production orders and allergen information on every item.

8 minto trace an ingredient lot

1new supermarket listing secured

9 wksto go-live

“The retailer's audit asked us to trace a jar back to the farm. We did it while they watched.”
Co-founder, Wattle & Fig Pantry Co.